Frequently asked questions

Groupz is the booking platform designed for group reservations in hotels and lodging accommodations. It gives bookers the freedom to manage their own group reservations, while your team saves up to 80% of the administrative work and enjoys more control and overview.

Groupz is built for hotels, hostels, group accommodations and aparthotels that handle multiple group requests each month. Whether you run a small independent hotel or are part of a large chain, Groupz helps you automate the group process, work more efficiently and offer a more professional experience to your guests.

Each booker gets access to a personal, user-friendly portal where they can:

• upload guest lists

• create room allocations

• process cancellations (with automatic cost calculation)

• request extras

• communicate directly with the hotel through a built-in chat

This means fewer emails, fewer mistakes and a smoother experience where the booker stays in control.

Groupz isn’t just software – it’s time, peace of mind and extra revenue. Hotels using Groupz experience:

• Up to 80% less admin time – giving your team more time for guests

• 20% higher conversion on group requests – turning more requests into bookings

• Fewer errors and less stress – thanks to automatic reminders and real-time updates

• More focus on hospitality and upselling – instead of drowning in spreadsheets

We operate PMS-independent. Whether you use Opera, Mews, Protel, RoomRaccoon, Siteminder, Bookingmonster, LeisureKing, Hotelizer, Thynk or Lodgiq – you simply keep working with your own PMS. Groupz automates everything around the group booking process. Many hoteliers immediately ask for a PMS integration, but the real question is: why?

For individual reservations, a PMS connection is essential to show real-time availability and rates. For group reservations, however, it’s a different story. No hotel wants a group booker to add rooms themselves or see availability directly in Groupz – that would only create extra risks and complexity.

The only real benefits of a PMS connection for groups are the automatic processing of guest lists and cancellations. But in practice, both save very little time, while the investment and technical complexity – for both the hotel and for us – are very high.

That’s why the true strength of Groupz doesn’t lie in connecting, but in automating the communication and administration around group bookings. That’s where the real 80% time savings are made, along with higher satisfaction for both bookers and your team.

You can be live within a single day. All we need are some basic details (such as room types and terms & conditions). After that, your team can get started right away and immediately benefit from less admin, more control and more time for your guests.

Yes. Groupz is intuitive and easy to use, with clear dashboards, tasks and notifications. Staff see at a glance what needs to be done, and even new employees can use it without training. That means less stress, fewer mistakes and a calmer workplace.

Payments and invoices always remain with the hotel. In Groupz, both the hotel and the booker can clearly see the status of each payment, so you stay in full control while everyone has complete transparency.

You'll find all information about the costs on this page.

• 0 - 49 rooms: €295 p/m
• 50 - 99 rooms: €495 p/m
• 100 - 200 rooms: €595 p/m
• 200+ rooms: on request
• One time set-up fee: €1.495

You’re never locked in. With a one-month notice period, you can cancel at any time. You’ll retain full access to your data until the end of that month, with no hidden fees or surprises.

The best way is to request a free demo. In just 20 minutes, we’ll walk you through the system and discuss your current group process. You’ll immediately see how much time and revenue you could gain.

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Groupz is not a PMS or OTA. Standard systems are designed for individual room bookings, while Groupz focuses 100% on group reservations. That means:

• smoother communication with group bookers

• less admin and no more error-prone spreadsheets

• a user-friendly platform for both bookers and staff

Groupz complements your PMS and makes your group booking process faster, clearer and more profitable.

Absolutely. From day one, you’ll receive personal onboarding so your team can start with confidence. We also provide clear video tutorials, quick support via email or chat, and hands-on help with setting up terms, offers and communication. This way you always get the most out of Groupz.

Yes. We can set up a test environment where you can try out Groupz with a single group request. This way, you can experience how simple and effective it is – without switching systems or making commitments.

By saving time, your team can respond to requests faster, proactively upsell and always communicate flawlessly with group bookers. This leads to higher conversion, fewer cancellations and more returning guests. In short: Groupz directly boosts your revenue and strengthens customer relationships.

Data security – for both your hotel and your guests – is our top priority. Groupz runs in a fully secured environment that meets the highest standards. For full details, we provide a technical document (available in English and Dutch) outlining exactly how we keep your data safe.

👉🏻 Dutch document

👉🏻 English document.